Privacy Policy

This Privacy Policy applies to (the “Site”) and all other websites owned and operated by LoveSleepCo. The term “LoveSleepCo.”, “we”, and “us” includes LoveSleepCo. and our affiliates and subsidiaries.
This Privacy Policy explains:


  • The kinds of information we collect
  • How we use information
  • Our information sharing practices
  • Customer Preferences and Opt-Out Choices
  • How you may access some of the information you provide to us


We encourage you to refer to this notice periodically so that you understand our current privacy practices.

If you have any questions about this notice, please contact our Customer Service department:


  • By mail:
    Nitori USA., Inc.
    ATTN: LoveSleepCo. Privacy 
    4655 Mills Cir.,
    Ontario, CA 91764
  • By phone: 1-714-675-0361
  • By e-mail:


Your access of and use of our website means you agree to the terms in this Notice of Privacy Practices and our Legal Notice.


Information We Collect

We collect information from a variety of sources, including information provided by you, information we collect when you visit our website, transaction information, and information we collect about you from third party sources.

The following are examples of the types of information we may collect:

Information you provide:

  • Name
  • Address (billing and shipping)
  • Zip code
  • E-mail address
  • Telephone number(s)
  • Mobile number(s)
  • Credit card number(s)
  • Birth date
  • Security question answers


Information associated with use of our website:

  • uses the information gathered from cookies and web beacons, such as IP address to enhance your experience on our website.


Information associated with transacting business with LoveSleepCo. including:

  • Transaction information such as:
    • Items purchased
    • Date and time of your transaction
  • Non Personal Information such as:
    • Browser Type
    • Type of computer or device being used
    • Information about the type of internet connection being used


What ISP is used to connect to the site


 How We Use Information


We may use the information we collect to: process a transaction; provide products or services you request; improve our website and stores; enhance your shopping experience; and for marketing and promotional purposes. We may combine information about you that we collect on-line, via mobile applications, and from third party sources.


Cookies and Other Technologies on

This section addresses use of cookies and Flash Cookies.


A cookie is a small piece of information sent by a website that is stored on your hard disk by your computer's browser. A web beacon (also known as tracking pixels or clear GIF) is an embedded image on a website that monitors a user's website activity.

At, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. We use session cookies, for example, to manage items added to your shopping bag. Persistent cookies last from visit to visit; they do not go away when you exit your browser. At, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our website more efficiently. For example, we use persistent cookies to show you items you have previously browsed.

If you use a browser with a DNT (Do Not Track) protocol, your experience on our site may be degraded our system may not be able to serve you the most relevant content. If using a DNT protocol, our site will not track any personally identifiable information from you unless you explicitly provide it to us. Please note that this policy only covers data collected by and does not cover data collected by 3rd parties such as search engines or social media. 

Managing cookie preferences differs from browser to browser, please use the help function in your web browser to restrict cookies from our website. If you block cookies from, you will not be able to make purchases on our website.


A Flash Cookie (also known as Local Shared Object) is a data file stored on your computer by the websites that you visit (click here for more details). From time to time, may use Flash Cookie(s) on the website, for example, to enable or control Flash-based content. Flash Cookies provide similar functionality as the cookies (discussed above in this section), but are based on different technology and are persistent; they do not go away when you exit your browser. To manage the Flash Cookie settings and preferences for your computer, see the Settings Manager on Adobe's website. You may also be able to manage Flash Cookies from your browser, depending on the version of your browser.



 Information Sharing

We may share your information within LoveSleepCo. and its affiliates and subsidiaries (including Nitori Holdings Co. Ltd.). We may also share your information with third parties with whom we have a relationship for advertising purposes if you choose to opt in. You may opt out at any time by using unsubscribe links in any email sent by LoveSleepCo.


Administrative and Legal Reasons


We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; an /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you.


 Customer Preferences and Opt-Out Choices

E-mail: To opt-out of receiving promotional or marketing e-mails from at a specific email address, you may:

  • Use the unsubscribe link in the footer of any e-mail sent by
  • Or contact us by mail at:
    Nitori USA., Inc.
    ATTN: LoveSleepCo. Privacy 
    4655 Mills Cir.,
    Ontario, CA 91764


We will respond to your request within a reasonable timeframe.



Information About Children Under 13

The Children's Online Privacy Protection Act imposes requirements on Web sites that collect personal information about children under 13 (for example - name, address, e-mail address, social security number, etc.) Our policy is not to collect any personal information on any person under 13. For this reason, our online sweepstakes, e-mail and mobile sign ups are restricted to entrants who are at least 13.

If this policy changes, will revise this portion of its Privacy Policy and will comply with the requirements of the Children's Online Privacy Protection Act, which includes providing notice and choice to each child's parent or guardian before collecting any personal information.


Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Nitori USA Inc., ATTN: LoveSleepCo. Privacy Policy, 4655 Mills Cir., Ontario, CA 91764. In your request, please specify that you want a "Your LoveSleepCo. California Privacy Rights Notice." Please allow 30 days for a response.


If you are a California resident under the age of 18, and a registered user of this site, California Business and Professions Code Section 22581(a) permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.


 Third party websites


Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


 Changes to this privacy policy


LoveSleepCo. has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


 Commitment to Online Security


LoveSleepCo. employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints



 No Liability for Acts of Third Parties


LoveSleepCo will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, LoveSleepCo. shall not be liable for unauthorized disclosure of personal information due to no fault of LoveSleepCo.



 Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms & conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.