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Products Orders & Shipping Returns & Exchanges

Products

Do you have a showroom? Where can I try these products?

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Unfortunately, we do not have a showroom at this point.

Where are your mattresses made?

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Our mattresses are made in our factory in China.

Can your mattresses be used on bunk beds?

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Our mattress is 11.5'' tall, so most bunk beds may not have tall enough rails to accommodate the height of the mattress.

Do you make custom size or RV mattresses?

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We currently do not offer custom sizes. All the sizes we offer are listed on our website.

What certifications do your mattresses have?

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Our mattresses are all certified CertiPUR-US. To learn more, go to http://certipur.us/

What safety tests have you done on your mattresses?

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We have quality checks at the factory at the point of manufacture to ensure that they pass our standards.

Does the foam smell?

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Because our mattresses are made of multi-layer foam, some people may smell the adhesive used in the process in the beginning. Typically, after airing out the mattress the few days the smell should disappear.

Does the mattresses transfer movement?

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Memory foam mattresses typically transfer movements less compared to coiled mattresses. This decreases the likelihood of waking up your partner when you move around at night.

Can I roll it up like an airbed?

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No unfortunately once our mattress decompresses It can not be rolled back up.

Will your mattress form a valley like my other mattress did?

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Out multi-layer foam mattress most likely will not incur noticable sagging, but the warranty covers sags on the mattress if it dips 2 inches or more

Is there a Warranty on mattresses?

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Yes. Our mattress comes with a 10-year warranty.

What size mattresses do you offer?

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Our mattresses come in Twin, TwinXL, Full, Queen, King, Calking and Calking split.

What is the difference between a King and California King?

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Our King size mattress is 72in × 84in and Calking is 76in × 80in. The size differs slightly from each company, but Cal-King is usually wider and shorter than a regular King.

What’s the difference between a bunkie board and a foundation?

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We currently only sell foundations, but bunkie boards is a slimmer, lower profile version of a foundation.

Can I use a metal frame?

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Yes, most metal frames will require the use of foundations as well.

How can I make my bed higher?

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Using foundations is the best way to adjust the hight of your mattress.

Will my sheets fit on your mattress?

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Yes, any fitted sheet that can fit mattresses 10 inches deep or more can be used on our mattresses, including our IMPRESSION bed sheets.

What setup do you recommend for a mattress?

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Please use our foundation.

Can I use an adjustable base or Murphy bed?

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Yes, our mattress can be used for either one, as long as the size fits.

Can I use the mattress on a sofa bed?

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Because our memory foam mattress cannot be folded, they cannot be used on sofa beds.

Can I use a box spring?

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Yes, our mattresses are compatible with box springs.

How big are the mattress boxes?

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Twin :19.6 x 19.6 x 41.3, Twin XL :19.6 x 19.6 x 41.3, Full :19.6 x 19.6 x 41.3, Queen :19.6 x 19.6 x 43.3, King :19.6 x 19.6 x 43.3, Cal King :19.6 x 19.6 x 45.2

Once I take my mattress out of the box, how long does it take to expand?

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In a matter of minutes after taking out the mattress, our Mattress will expand enough to be usable. The mattress wil fill up fully in about 48 hours.

How do I set up the mattress?

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It's very simple. Just take the mattress out of the box and open the plastic cover to let the air flow.

Do I need to flip the mattress?

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There is no need, as the top layer is the special layer with all the functions.

Can I remove the mattress cover?

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The cover can be taken off and washed if necessary as the mattress is encased in a zipper cover.

What should I rest the mattress on?

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We recommend that the mattress is placed on a foundation for best use.

How can you possibly know the mattress will last as long as 10 years?

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Mattress Warranty is 10 years.

How long does my mattress last?

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Mattress Warranty is 10 years.

My mattress isn’t my primary mattress. How do I store it?

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Once the mattress is unfolded, it cannot be folded back. We recommend mattresses stored in a cool and dry area when not in use.

How long can I keep the products in the box?

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3 months is the maximum that we recommend, as the longer the mattress stays in a box, the harder it'll become to unfold.

How often should I replace my mattress?

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There's no rule of thumb for how long one mattresses should be used, but it's probably time to replace if the mattress starts to lose the original shape.

How do I protect my mattress?

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We recommend that you use our mattress protector. Not only does it protect the mattress from spills and accidents, the warranty will allow for an exchange of your mattress if the mattress and protector is bought together and spills and accidents happen. On top of that, the mattress protector has a whopping 15 year warranty!

Do you need to flip the bed?

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There is no need, as the top layer is the special layer with all the functions.

Orders & Shipping

When will my products ship?

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We will be shipping out order 3 business days from order placement. You'll receive tracking information when the product ships out so you can track your shipment.

Where do you ship to?

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We ship to all 50 states and Washington D.C., but there will be a shipping fee to ship out to Hawaii and Alaska.

How do you ship your products?

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All our products ship in boxes.

Can you deliver on Saturday or Sunday?

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Items will arrive via UPS at their earliest possible delivery dates.

Can I specify a delivery date? If so, when should I place my order?

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Unfortunately, delivery dates are determined upon your order date. If you're not available at the time of delivery, you can reschedule delivery with UPS.

Do you ship to Nationwide?

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We ship to all 50 states and Washington D.C., but there will be a shipping fee to ship out to Hawaii and Alaska.

Do I need to be at home for the UPS delivery?

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When you purchase the product, you can select 'signature required' or 'not'. If 'signature required' is selected, you must be present at time of delivery.

Do you ship abroad?

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Unfortunately, we do not ship outside the US at this time.

Can you ship to an APO or PO box?

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Unfortunately, we cannot ship to APO or PO boxes.

Will you help me assemble my mattress / metal frame / foundation / other?

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We do not have assembly services at this time, but all of our products are extremely easy to assemble (if needed).

Can I use financing?

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Yes, you can finance through AFFIRM.

Do I need to pay tax?

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Yes, taxes are determined based on your delivery address.

How long can I keep the products in the box?

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Mattresses can be kept in the box for up to 3 months without impacting the product, but we recommend the box opened within 3 months as after that period, due it becomes harder for the mattress to decompress.

Will you remove my existing mattress?

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As our products will be delivered via UPS, we do not offer pickup of your old mattress.

How big are the mattress boxes?

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Twin :19.6 x 19.6 x 41.3, Twin XL :19.6 x 19.6 x 41.3, Full :19.6 x 19.6 x 41.3, Queen :19.6 x 19.6 x 43.3, King :19.6 x 19.6 x 43.3, Cal King :19.6 x 19.6 x 45.2

What is the Mattress Recycle Fee?

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Certain states mandate that a fee is collected for each unit of mattresses and foundations sold. Visit http://mattressrecyclingcouncil.org for more information.

Returns & Exchanges

Is the mattress protector returnable?

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Mattress protectors can be returned as long as they meet our Return Policy within the trial period or if they meet our warranty guidelines. Please see HERE for more information on the Return Policy and HERE for information on our Warranty.

Can I return my foundation?

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Foundations can be returned as long as they fit our warranty guidelines. Please see HERE for more information on our warranty.

Who will remove my mattress and/or foundation if I decide to return it?

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If the packaging is intact, we will ask UPS for pickup. Once a box is open, returns will be picked up by the Salvation Army or similar entities.

What is the return process?

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For our comprehensive Retun Policy, please click HERE

What happens to my returned products?

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If the box has never been opened, they will most likely go back to stock. Any open product will be donated.

How do I prepare my mattress and/or foundation for return?

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Please make sure you have documents that prove the purchase of the product. When the item is picked up, make sure to keep a receipt as proof.

Do I need to keep any of the boxes?

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There's no need to keep the boxes once you receive them.

What is your mattress return policy?

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For our comprehensive Return Policy, please click HERE

How do I get it back in the box to return the mattress?

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Our mattresses are compressed in the box. Once opened, they cannot go back in the box.

Does it cost me anything to return the mattress?

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We have a 100 day risk-free trial. As long as the item falls within our Return Policy guidelines , returns are free! Please click here for more details.

Do I pay for shipping?

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You never have to pay shipping for us to ship your orders.

Tell me more about the 100 Night Trial.

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You get a 100 day & night in-home trial to make sure your purchase was the right purchase. Your 100 night trial begins when your order is delivered.

Is the trial void when I exchange an product?

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Yes. You would not have the 100 night trial on the exchange.

How do exchanges work?

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We need to know within 100 nights. We would remove the original and ship you the exchange.

Does the foundation come with a warranty?

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Yes, our Foundation comes with a warranty of 1 year.

Do you allow for exchanges?

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We offer exchanges for size changes. For instance, if you ordered wrong size, or simply want to upgrade to something bigger, contact us at contact@lovesleepco.com.

Tell me more about the 10-Year Warranty.

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Our 10-Year Limited Warranty covers indents of 2 or more inches as well as any manufacture defects under proper use, which we will repair or exchange depending on the severity. Go to our Warranty page to find more information on our Warranty.